Return & Refund Policy

Last updated: 2026.5.22

1. Overview

At AOMILIE Cosmetics, your satisfaction is important to us.

If you are not satisfied with your purchase, we offer a 30-day return and refund policy under the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The product is unused, unopened, and in its original packaging
The return request is made within 30 days of delivery
The item is in resellable condition upon return
The order number and customer details are included in the return package

For hygiene and safety reasons, opened or used lash lift and brow lamination products are not eligible for return.

3. Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used cosmetic products
Items not in original condition or damaged due to improper packaging
Items returned without prior approval
Lost parcels due to incorrect shipping address provided by the customer
4. How to Request a Return

To start a return, please contact our customer support team at:

📧 info@aomilie.com

Please include:

Order number
Reason for return
Clear photos (if applicable)

Once your request is approved, you will receive return instructions.

5. Return Shipping
Customers are responsible for return shipping costs
Shipping fees are non-refundable
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method
Processing time may take 5–10 business days

We reserve the right to refuse refunds for items that do not meet return conditions.

7. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for customers who are not satisfied with their results.

To qualify:

Follow product instructions carefully
Contact support if you need assistance before requesting a refund
Provide supporting information or photos if requested

Our goal is to help you achieve the best possible results before processing any refund.

8. Order Cancellation

Orders can only be cancelled within 1 hour after purchase.

After this period, orders are processed automatically and cannot be changed or cancelled.

9. Customs & Duties

International customers (if applicable) are responsible for any customs duties or import taxes charged by their country.

10. Contact Us

If you have any questions about returns or refunds, please contact:

📧 info@aomilie.com